Salon Policies and Pricing

Service Adjustments

Our number one goal is that you leave loving your hair—period. In some cases, adjustments may be needed. If so, please contact us within 3 days of your original service. While we do not offer refunds on services, we are happy to make things right within 7 days of your appointment.

Please note: If an additional service is required to achieve your desired look (especially if it was not originally booked), there may be an additional charge.

Cancellations

Out of respect for our guests and our service providers, we have a 24-hour cancellation policy.

No-call / no-show appointments will be charged 50% of the total service booked.

Returns & Exchanges

We offer full exchanges on products within 14 days of purchase. If you’re not satisfied with your product, we’re happy to help you find something that better suits your needs.

  • Returns on hair care products will be credited in full to your account to use toward another product.

  • Hair dryers, curling irons, and flat irons must be returned within 14 days in their original packaging.

  • Custom-ordered hair extensions cannot be returned or exchanged.

Children & Pets

We love hearing about your kids and your pets—but for everyone’s safety and comfort:

  • Please do not bring children under 6 years old to your hair appointment.

  • No pets are allowed in the salon, per Arizona state law—unless they are certified service animals.

Credit Card Policy

A 3% convenience fee will be applied to all credit card transactions. We kindly encourage guests to bring cash if they prefer to avoid this fee.


Color pricing

About Our Color Pricing with Vish

At Olivine Salon, we believe in transparency and fairness—so we use Vish, a smart color scale system that weighs and tracks the exact amount of color used during your service.

Here’s what that means for you:

Customized Color: You only pay for what’s used—no more, no less.

Fair & Accurate Pricing: The base price covers your stylist’s time and expertise. The cost of color product is calculated separately at checkout, based on your custom formula.

No Surprises: Your stylist will walk you through everything during your consultation, so you’re always in the loop.

Using Vish helps us reduce waste, be more sustainable, and give you the most accurate pricing possible.